'I was freaking out,' says Citizens customer who woke up to negative $125 in bank account – and she's not the only one | F83N520 | 2024-01-22 19:08:01
A lady awakened one morning and saw that her Citizens Bank account was overdrawn by $
SEVERAL clients freaked out after waking up to find cash drained from their financial institution accounts with no rationalization.
A lady awakened one morning and saw that her Citizens Bank account was overdrawn by $125.
"Once I appeared on the costs, I observed an annual charge charge via Ring, my doorbell, a yearly subscription, and I'm like wait a minute, I already paid that," Pilar Coelho of Lincoln, Rhode Island advised CBS affiliate WPRI-TV in February 2023.
She observed other duplicate fees on her account and it quickly turned apparent that she wasn't the only individual affected.
"I used to be freaking out," stated fellow customer Sadie Hughes, who discovered that her account was within the damaging.
"Individuals have bills to pay. There are some people who haven't any gas in their automotive because they will't pay to put fuel of their automotive," she stated. "What are we purported to do?"
At the time, Citizen stated that it was working to repair a problem that brought on a number of duplicate transactions on clients' accounts.
"We're aware that some clients are seeing debits or credit posting twice to their accounts," stated an automatic message from the Citizens Bank helpline.
"Please be assured that we are working to right the difficulty as shortly as attainable and there's no action it's worthwhile to take."
The corporate additionally responded to complaints on social media, saying that a technical posting challenge was the rationale behind the duplicate transactions.
Financier Jeff Massey had accounts at Citizen and while he wasn't affected, he urged others to be affected person because the bank labored to fix the difficulty.
"It might be prudent to not make any fees, give it a number of days," he informed the outlet.
"When you do make a cost, watch it. Go browsing and see what was taken out. Was it applicable? Was it charged twice?"
Later that month, all the fees associated with the technical glitch have been reimbursed.
"Residents will rebate any charges incurred because of this problem," stated a spokesperson on the time. "That features fees assessed by Citizens and those from third parties."
Financial institution fees have been routinely reimbursed but clients have been advised to succeed in out to their local branch to request reimbursement for third-party fees.
The U.S. Sun has reached out to Residents Financial institution for comment.
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