'I refuse to use ATMs,' says Chase customer after losing almost $800 at machine – now she insists on talking to a human | F83N520 | 2024-01-22 19:08:01
Lauren Brady had been a buyer with Chase bank for 15 years and makes monthly deposits into her account.
A CHASE customer has advised how she virtually lost lots of of dollars after depositing cash in an ATM.
Lauren Brady had been a buyer with Chase bank for 15 years and makes monthly deposits into her account.
"I've some rental properties and I obtain payments once a month by cash and examine, so I deposit – once a month – those payments collectively," Brady stated.
She went to the Chase ATM with a $375 verify and $380 cash.
However Brady claimed when she put the money contained in the door of the ATM, it locked and the machine shut down.
"The display went clean, and it printed out a receipt that stated there's an error with this machine and to name this 1-800 quantity," she stated.
Brady had several accounts with Chase and trusted they might have the ability to resolve the difficulty.
When she referred to as the bank, they promised to credit her for what she stated she put in the ATM.
"A pair weeks later, I checked my account and see a reversal for part of the credit they gave me," Brady added.
The bank found the examine Brady deposited, but only some money.
"I assumed a number of occasions perhaps I want a video of myself depositing cash into an ATM, perhaps that's the answer," Brady stated.
Brady referred to as the local NBC affiliate KXAS, who identified to Chase that she makes the same deposit for the same account every month when her tenant pays her.
Chase launched a press release in response.
"Our ATMs permit clients to verify their deposits on the display and get an image of their checks printed on their receipt for an added layer of assurance," read the statement, stories KXAS.
"Within the uncommon prevalence that the ATM does not course of the transaction correctly, clients should contact us immediately so we will look into the difficulty."
Brady defined the branch manager referred to as her to apologize and the money was returned to her account in minutes.
Nevertheless, she is now cautious to make use of ATMs once more.
"I'm not a fan of ATMs. Now, I stand in line to wait to speak to an precise individual about my money," she stated.
The U.S. Sun has reached out to Chase for remark.
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