'Chase Bank is doing nothing,' slams customer after $10,000 she sent to relative vanished – they said it's all her fault | F83N520 | 2024-01-22 19:08:01
Cate Dutler of Mesa, Arizona despatched a $10,000 examine to an out-of-state
A WOMAN has fallen prey to a classy rip-off that drained hundreds from her account but she says her financial institution blamed her for being a victim.
Cate Dutler of Mesa, Arizona despatched a $10,000 examine to an out-of-state family member when somebody stole it and cashed it.
Dutler waited months for her bank, Chase, to do an investigation on the theft, solely to seek out on the market was no investigation at all.
"Chase Financial institution is doing nothing," she informed CBS affiliate KFVS-TV. "They usually're telling me that it's because I missed the deadline."
Dutler mailed the examine to a relative who lived in Chicago, nevertheless, it was by no means acquired.
She checked her checking account and discovered that the verify was taken by a scammer and altered to take away her member of the family's identify.
The scammer wrote "Unprecedented Eats" within the "pay to order" line.
"It was like a nightmare," stated Dutler. "Like, what? Unprecedented Eats? I didn't write that examine on the market. Thank goodness I had the copy that I mailed."
Dutler reported the theft to Chase Bank, which provides clients up to a yr to report "altered" checks, nevertheless, Chase advised her the examine wasn't altered.
"They're placing the onus back on me now because they're saying that the verify was counterfeit, and you only have 65 days to report a counterfeit verify," she informed the outlet.
"But if the examine is altered, you get a yr."
Chase advised Dutler there was nothing they might do if the verify was counterfeit.
At a glance, the checks look the same but upon closer inspection, the "pay to the order" line is totally different.
The security information on the opposite aspect of the examine can also be totally different.
"I imply, it's like, wow, you're gonna maintain that towards me?" stated Dutler.
The scammer also cashed the verify at TD Bank and Dutler stated Chase reassured her that they have been ready for TD to research.
"Every month, for three months, I've been getting a letter stating that they still haven't heard back from TD Financial institution," she advised the outlet.
Dutler claims that Chase by no means truly contacted TD Financial institution and that these letters have been auto-generated.
Now, Dutler is out $10,000 and the theft gained't be investigated.
"It's a criminal offense. It was fraud," stated Dutler. "And Chase has carried out nothing."
The U.S. Sun has reached out to Chase Bank for remark.
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