'Chase Bank is doing nothing,' slams customer after $10,000 she sent to relative vanished – they said it's all her fault | 858K41S | 2024-01-23 19:08:01
Cate Dutler of Mesa, Arizona sent a $10,000 examine to an out-of-state
A WOMAN has fallen prey to a classy scam that drained hundreds from her account however she says her bank blamed her for being a victim.
Cate Dutler of Mesa, Arizona sent a $10,000 examine to an out-of-state family member when somebody stole it and cashed it.
Dutler waited months for her bank, Chase, to do an investigation on the theft, only to seek out on the market was no investigation at all.
"Chase Bank is doing nothing," she informed CBS affiliate KFVS-TV. "They usually're telling me that it's because I missed the deadline."
Dutler mailed the examine to a relative who lived in Chicago, nevertheless, it was never acquired.
She checked her checking account and discovered that the examine was taken by a scammer and altered to remove her family member's identify.
The scammer wrote "Unprecedented Eats" in the "pay to order" line.
"It was like a nightmare," stated Dutler. "Like, what? Unprecedented Eats? I didn't write that examine out there. Thank goodness I had the copy that I mailed."
Dutler reported the theft to Chase Financial institution, which provides clients as much as a yr to report "altered" checks, nevertheless, Chase advised her the verify wasn't altered.
"They're placing the onus again on me now because they're saying that the examine was counterfeit, and you only have 65 days to report a counterfeit verify," she informed the outlet.
"But if the verify is altered, you get a yr."
Chase advised Dutler there was nothing they might do if the examine was counterfeit.
At a glance, the checks look the identical but upon nearer inspection, the "pay to the order" line is totally different.
The safety information on the opposite aspect of the examine can also be totally different.
"I mean, it's like, wow, you're gonna maintain that towards me?" stated Dutler.
The scammer additionally cashed the verify at TD Bank and Dutler stated Chase reassured her that they have been waiting for TD to research.
"Each month, for three months, I've been getting a letter stating that they nonetheless haven't heard back from TD Bank," she advised the outlet.
Dutler claims that Chase never truly contacted TD Bank and that these letters have been auto-generated.
Now, Dutler is out $10,000 and the theft gained't be investigated.
"It's a criminal offense. It was fraud," stated Dutler. "And Chase has accomplished nothing."
The U.S. Solar has reached out to Chase Bank for remark.
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